As service spares are issued to users, and loaner devices are accepted for repairs, ensure that records are maintained to document who has custody of each device and when the exchange took place. School districts should ensure they provide guidance to end-users to make sure they do not overzealously disinfect devices using abrasive cloths or disinfectant sprays that could harm screens, casings, or worse create a liquid spill incident. If the insurer requires the use of a different repair provider, school districts should determine whether or not that provider can maintain the SLA stipulations that you require of your preferred provider and adjust insurance plans or repair providers accordingly. School districts that purchase commercial insurance should work with their provider to determine how repairs covered by the insurance plan will be carried out. By doing so, school districts can better manage the balance of service spares and repairs to ensure that users have working devices. School districts that utilize external repair providers should establish contractual agreements with Service Level Agreements for repair turnaround times. Consider whether device exchanges for repairs can be incorporated into these processes since they are already in effect and familiar to families. These operations have developed routines to maintain health and safety precautions. During COVID-19, school districts are providing food through their food services divisions, often with aid from the transportation department. These safety precautions could lengthen the repair cycle, particularly if your school district employs an external repair provider since this will increase the number of hands-offs for a device. Quarantine scenarios demand that schools develop additional precautions to protect both technicians and end-users from potential health issues due to the exchange of equipment. 
Unscrupulous providers are incentivized to use inefficient or malicious means to increase break/fix work and thus increase their revenue. Small problems left unaddressed can balloon into major failures due to focus on cost. However, since problems are only addressed when they arise, maintenance is reactive rather than proactive. The equivalent practice in the consumer market is that of out-of- warranty appliances, where the customer can pay for repairs as needed (break/fix) or they can buy an extended warranty (managed services).Īn advantage of break/fix IT management is the initial lower cost of maintenance.
The alternative to break/fix is managed services, which is a service plan, where the customer pays a fixed amount for services covered in the plan and pays additional amounts for repairs or other work which is not covered in the plan. The service may include repairs, upgrades or installation of systems, components, peripheral equipment, networking or software. Using this method an IT solution provider performs services as needed and bills the customer only for the work done. The term break/fix or break'n fix refers to the fee-for-service method of providing information technology (IT) services to businesses. JSTOR ( May 2019) ( Learn how and when to remove this template message).Unsourced material may be challenged and removed. Please help improve this article by adding citations to reliable sources. This article needs additional citations for verification.
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